Investors have following options if they want to lodge a complaint against a broker:

1 - Resolution by directly contacting the member

It is more effective and efficient to try and resolve the problems directly. However, if the broker and the customer are unable to agree to amicable resolution, then customers can seek arbitration.

2 - Arbitration Committee of Stock Exchange

Customers have the alternative of referring their unresolved matters to arbitration with the committee of Pakistan Stock Exchange.

3 - SECP

Customers have the option to lodge a complaint with SECP electronically or by filling and sending the form to SECP at:

Fraud Investigation Unit - FIU
Securities and Exchange Commission of Pakistan,
NIC Building, Jinnah Avenue,
Blue Area, Islamabad.

4 - Customer Care

At IGI Securities, we have dedicated team of professionals to cater our valued clients.

• Raj Kumar - Karachi

You can contact our customer care department via email info@igi.com.pk or by calling at +92 21 111 444 001. Alternatively, you can mail us your feedback/suggestions/inquiry/complaints at:

Customer care Department
7th floor, The Forum, Suite 701-713, G-20, Block 9,
Khayaban-e-Jami, Clifton, Karachi - 75600, Pakistan