Investors have following options if they want to lodge a complaint against a broker:
1 - Resolution by directly contacting the member
It is more effective and efficient to try and resolve the problems directly. However, if the broker and the customer are unable to agree to amicable resolution, then customers can seek arbitration.
2 - Arbitration Committee of Stock Exchange
Customers have the alternative of referring their unresolved matters to arbitration with the committee of Pakistan Stock Exchange.
3 - SECP
Customers have the option to lodge a complaint with SECP electronically or by filling and sending the form to SECP at:
Fraud Investigation Unit - FIU
Securities and Exchange Commission of Pakistan,
NIC Building, Jinnah Avenue,
Blue Area, Islamabad.
4 - Customer Care
At IGI Securities, we have dedicated team of professionals to cater our valued clients.
- Priyanca Ann Georg - Karachi
You can contact our customer care department via email email@example.com or by calling at +92 21 111 444 001. Alternatively, you can mail us your feedback/suggestions/inquiry/complaints at:
Customer care Department
7th floor, The Forum, Suite 701-713, G-20, Block 9,
Khayaban-e-Jami, Clifton, Karachi - 75600, Pakistan
In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the "SECP"). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the company and the company has failed to redress the same . Further, the complaints that are not relevant to SECP's regulatory domain/competence shall not be entertained by the SECP.